Scott Robertson
Business Manager - West London Audi
When did you start working at Sytner Group?
6 years ago!
If someone wanted to become a Business Manager, what key skills and attitude would they need?
I believe to be a good Business Manager you need to be able to adapt to different customer personalities as well as the sales team you work within. If you can do this you will get the best from them, you also need a good level of organisation and drive.
What is your favourite part of your job?
Talking to and meeting new people along with working within the sales team.
Three words that sum up the people in your team?
Fun, professional and driven.
What does your place of work do to help its colleagues maintain work-life balance?
The management team encourages you to use your annual leave to spend the time with family and friends! A good work life balance really helps improve performance.
How do you know you are making a difference?
Good customer feedback, along with a good half 1 result.
Can you tell me about the culture in your workplace?
The culture of the work place is very team oriented. We all work together to achieve our targets and have fun with the job but always stay professional.
How have you developed since working for Sytner?
My drive and confidence has increased from where I was before. My team management skills have also strengthened.
What’s been one of your proudest moments working at Sytner?
Working up from ‘Progress Chaser’ to ‘Sales Executive’ and then in January 2019 becoming ‘Business Manager’.
What advice would you give to recent new hires?
My best piece of advice would be to listen and learn as much as possible from your colleagues around you and never rush processes.
If you could go back and give yourself some career advice when you were 15 years old, what would it be?
Push yourself sooner rather than later in life, when you are out of your comfort zone that is when you will progress the most!
