Audi Expert

About the role

A fantastic opportunity has arisen for an Audi Expert to join our team at Audi Nottingham.

This is an exciting and varied position, ideal for someone who is passionate about delivering a class-leading customer experience and building genuine, long-lasting relationships with our guests. As an Audi Expert, you will be the first point of contact for customers visiting our showroom.

You will initiate conversations, build rapport, and guide customers through their ownership journey — from initial enquiry through to vehicle handover and beyond. Your role is not simply to sell; it is to inspire confidence in the Audi brand and ensure every customer interaction is memorable for the right reasons. 
 
Key responsibilities include promoting the full range of Audi vehicles, accessories, and ownership benefits, clearly articulating the brand's unique selling points; proactively presenting and selling Vehicle Connection and Service Plan products, ensuring customers understand the value and benefits of each; and managing a personal portfolio of customers, conducting regular follow-up contact to maintain engagement throughout the ownership lifecycle. 
 
This is a full-time position which will typically include weekend working, in line with our commitment to providing customers with the highest possible levels of service.

About you

We are looking for a motivated and customer-focused individual who thrives in a dynamic retail environment. You do not need to come from an automotive background — what matters most is your attitude, your passion for people, and your commitment to excellence
 
You will ideally be able to demonstrate:

Previous experience in a customer-facing retail or service environment.

• A genuine passion for delivering outstanding customer experiences, consistently and without compromise.
• Strong interpersonal and communication skills, with the ability to engage confidently with a diverse range of customers.
• A proactive, self-motivated approach with the drive to meet and exceed personal and team targets.
• Enthusiasm for the Audi brand and a desire to develop deep product knowledge.
• Excellent organisational skills, with the ability to manage multiple customer relationships simultaneously.
• Collaborative team player attributes, who supports colleagues and contributes positively to team morale.  

This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey