Audi Expert

About the role

A fantastic opportunity has arisen for an Audi Expert to join our team at Audi Huddersfield

Are you passionate about people, premium brands and delivering an outstanding customer experience?

This is an exciting and varied opportunity for someone looking to take their first step into a hybrid Aftersales & Sales orientated role.
As an Audi Expert at Audi Huddersfield, you will play a key part in creating memorable customer experiences, building genuine relationships with our customers, contributing towards driving our customer retention score forward and supporting guests as they explore their next Audi.

In this role, you will lead our VIP Sales into Service programme, engaging with customers who are visiting our Service Department and identifying opportunities to support them with their next vehicle purchase. Some customers may already be familiar with Huddersfield Audi, while others may be experiencing our departmental Team's for the first time — giving you the opportunity to create a fantastic first impression and build long-lasting relationships, ensuring the customer will be returning to our business.

You will act as the key link between the customer and both our Sales and Aftersales departments, helping to make the most of the customer's time in the business and ensuring we deliver an exceptional experience to retain the customer. This will include offering demonstrator test drives, introducing customers to the latest Audi models, identifying opportunities where a customer would be eligible for a vehicle service plan and ensuring our dealership exceeds in our customer connectivity.

Alongside this, you will support the wider Aftersales and Sales team with key stages of both sides of dealership operations, with both test drives, service plan opportunities and ensuring our customers remain digitally connected to us, helping us consistently deliver a five-star experience from first entering our business to leaving - every interaction matters and your role will be to ensure our customers feel valued, informed and excited about the AUDI brand.

About you

We are looking for a motivated and customer-focused individual who thrives in a dynamic retail environment. You do not need to come from an automotive background — what matters most is your attitude, your passion for people, customer service and your commitment to excellence.

You will ideally be able to demonstrate:

• Previous experience in a customer-facing retail or service environment.
• A genuine passion for delivering outstanding customer experiences, consistently and without compromise.
• Strong interpersonal and communication skills, with the ability to engage confidently with a diverse range of customers.
• A proactive, self-motivated approach with the drive to meet and exceed personal and team targets.
• Enthusiasm for the Audi brand and a desire to develop deep product knowledge.
• Excellent organisational skills, with the ability to manage multiple customer relationships simultaneously.
• Collaborative team player attributes, who supports colleagues and contributes positively to team morale. 
   
  This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.