BMW Customer Care Advisor

We have an excellent opportunity for a motivated Customer Care Advisor to join our team at Sytner High Wycombe.

As a Sytner Customer Care Advisor, your role is all about ensuring every service customer is looked after from start to finish. That includes pre contact, live contact, and post contact stages of their journey. You will be the vital link between our customers and the service team, making sure they feel supported, informed, and genuinely cared for at every step.

You will coordinate and communicate all aspects of their visit, keep customers fully updated, and answer any questions they may have.

This is a dynamic and customer focused position where delivering exceptional care always comes first. You’ll take the time to build genuine rapport, understand the needs of each customer, and ensure they receive the highest level of support throughout their journey with us.

Sytner Customer Care Advisors work a variety of flexible patterns, which may include weekends, to ensure we provide the very best service at all times.

About you

We are looking for candidates with a strong background in customer service—ideally from a busy retail or service driven environment. You must be naturally empathetic, confident in dealing with people, and able to demonstrate a genuine ability to care for customers before, during, and after their visit.

Training is provided through our dedicated in house Learning & Development team, along with outstanding manufacturer programmes run by BMW, to support your ongoing development and career growth.

You will need excellent organisational and administrative skills, strong attention to detail, and the ability to thrive in a fast paced environment.

We pride ourselves on Developing Talent and Building Careers. Our colleagues recently awarded Sytner Group an outstanding 84% engagement score on our colleague survey.

Please note: customer service experience within a retail or customer facing environment is a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.