Mercedes-Benz Customer Support Executive

An opportunity exists to join the London Corporate Team in an office based customer supporting role. We require someone who can offer excellent customer service skills, who pride themselves on being able to build and maintain strong working relationships with our customers. Strong communication and administrative skills are essential, along with a high attention to detail.

• Building strong relationships with our FN50 Lease Company partners to provide a high level of customer service
• Day-to-Day management of new orders, including ordering vehicle with the OEM, Delivery Offering, Delivery Booking, CSI, Delivery Reconciliation and Customer Demonstration Requests
• Working closely with our OEM partners to ensure we give the best service for our customers
• Being up to date with Product knowledge to answer customer queries
• One Team approach is essential as team work plays a huge part in the Corporate Team
• Being able to prioritise, manage own time and work to deadlines is essential

Previous experience with an administrative role is advantageous along with proficient IT skills; fleet and motor industry experience isn’t necessary. We are looking for an individual who is committed to providing excellent customer service and can thrive in a busy and highly pressurised environment.

The ideal candidate will be extremely organised with effective time management, confident, have great attention to detail and be willing to go that extra mile. The passion to prioritise customer satisfaction is of great importance to be successful in this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.