Mercedes-Benz Workshop Controller

Mercedes-Benz of Bristol is seeking an experienced and motivated Workshop Controller to join our high-performing Aftersales team due to an internal promotion. This is an excellent opportunity for a proven Workshop Controller or an experienced Workshop Manager looking for a new challenge within one of the world's most prestigious automotive brands.

Working at the heart of our busy workshop operation, you will play a critical role in maximising productivity, ensuring exceptional customer service, and supporting our technicians to deliver outstanding results every day.

Key Responsibilities

• Control and manage daily workshop loading to maximise efficiency and productivity.
• Allocate work effectively to technicians based on skill set and availability.
• Monitor work in progress and ensure repairs are completed within agreed timescales.
• Support Service Advisors and Technicians to deliver a seamless customer journey.
• Drive workshop performance against key operational and financial targets.
• Ensure all health and safety standards and manufacturer processes are followed.
• Manage technician productivity and utilisation to achieve workshop objectives.
• Maintain excellent communication across all departments.

About You

To be successful in this role, you will have:

• Previous experience as a Workshop Controller, Workshop Manager, or in a similar automotive leadership position.
• Strong organisational and planning skills.
• The ability to work effectively under pressure in a fast-paced environment.
• Excellent leadership and communication skills.
• A proven track record of driving workshop performance and achieving targets.
• A customer-focused mindset with a passion for delivering exceptional service.
• Knowledge of automotive retailer systems and manufacturer standards.

What We Offer

• The opportunity to work with the iconic Mercedes-Benz brand.
• A highly experienced and high-performing Aftersales team.
• Ongoing training and development opportunities.
• Career progression within a successful and growing business.
• Competitive salary and bonus potential.
• Company benefits package.

Why Mercedes-Benz of Bristol?

This is an opportunity to join a dealership with a strong reputation for excellence, where teamwork, performance, and customer satisfaction are at the core of everything we do. If you thrive under pressure, enjoy leading people, and want to be part of a successful team that consistently delivers exceptional results, we would love to hear from you.

Apply today and take the next step in your automotive leadership career.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.