MINI Retail Manager

About the role 

Love cars. Love people. Love a role that stands out?

Excellent — you’ll fit right in.

Big personality? Good. We like that.

We’re on the lookout for our next Retail Manager superstar to join our MINI dealership in Loughton, Chigwell. This is a rare opportunity for someone with energy, confidence, and a proper can-do attitude to make their mark with an iconic brand.

As a Sytner MINI Retail Manager, you’ll be right in the middle of the action. You’ll lead the Finance department, be front and centre in every sales conversation, and drive strong add-on performance — because successfully selling add-ons is a key part of this role. You’ll work side-by-side with the sales team to maximise opportunity, keep momentum high, and deliver results that really count. All while moving fast and looking sharp — very MINI.

Doing the right thing isn’t a box-tick here — it’s just how we roll. You’ll make sure every customer knows exactly what they’re signing up to, keeping everything clear, transparent, and fair. No awkward surprises — just great experiences.

You’ll also work closely with the Management Team on our Sales-into-Service (VIP Express) and MINI renewal programmes, spotting opportunities, unlocking incremental sales, and helping future-proof the business. Big-picture thinking? Definitely part of the job.

We offer flexible working patterns, including weekends and bank holidays on a rota basis, so our customers receive top-tier service whenever they drop in — and no two days ever feel the same.

If you’re ambitious, commercially switched-on, and ready to bring real character to a premium brand — you already know… the only way is MINI Chigwell, Essex.

About you

If you are already a high achieving automotive Business Manager, Sales Controller or Sales Manager - with a strong financial and commercial understanding - then we would love to hear from you.

Ideally you will have an outstanding work ethic and be able to lead from the front, inspiring your colleagues to 'raise the bar' and exceed their full potential whilst driving the finance and add-on performance forward. Strong organisational, communication and interpersonal skills are essential, along with experience of working as part of a team with shared objectives and personal performance goals.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 27 days plus bank holidays
• Company Car
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• Career Development
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.