Team Leader

Are you a driven leader with a passion for motivating teams and delivering exceptional customer service? We're looking for a dynamic Team Leader to join our fast-paced Contact Centre and help us exceed customer expectations. 
 
**This is an office based full-time role in Nottingham, working 40 hours a week with Saturdays on a rota basis**
 
What will the job involve
• Lead, motivate and support a team of Customer Service Advisors to achieve performance targets 
• Monitor calls, provide coaching and deliver constructive feedback
• Drive a positive team culture focused on service excellence 
• Handle escalated customer queries with professionalism and efficiency 
• Analyse performance data and identify improvement opportunities 
• Collaborate with fellow Team Leaders and Management to implement processes that enhance the customer experience
 
Skills and Experience 
• Excellent communication – clear, motivational and consistent through both formal and informal channels 
• Outstanding organisational skills with a flexible and adaptive approach to shifting priorities
• Exceptional attention to detail – keen eye for spotting errors, inconsistencies and data issues
• Data -savvy – comfortable analysing dashboard, identifying trends and acting on insights 
• Strong interpersonal skills – empathy, active listening, diplomacy and conflict resolution 
• Motor Trade experience is advantageous

When applying for this role please consider that we require candidates to have experience working with a Contact Centre as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.