Mercedes-Benz Sales Administrator

About the role

Mercedes-Benz of Watford is looking for a highly motivated and hardworking Sales Administrator to join their fantastic team.

The Sales Administrator plays a key role in supporting the Sales team by ensuring the smooth and accurate administration of vehicle sales from order through to delivery. This role is vital in maintaining Mercedes-Benz standards of professionalism, accuracy, and customer satisfaction while ensuring all processes are compliant with company and regulatory requirements.

Key Responsibilities

Sales Administration
• Process new and used vehicle orders accurately and efficiently
• Raise invoices, tax vehicles, and register vehicles with the DVLA
• Prepare and manage all sales documentation, ensuring compliance with FCA, GDPR, and Mercedes-Benz standards
• Liaise with Sales Executives to ensure orders are complete and correct
• Maintain accurate records on dealership management systems (e.g. Kerridge / Pinewood)

Finance & Compliance
• Work closely with Business Managers to process finance and funding documentation
• Ensure all finance and insurance paperwork is completed and filed correctly
• Support audits by maintaining accurate and up-to-date records
• Adhere to all FCA and internal compliance procedures

Customer & Internal Liaison
• Act as a point of contact for customers regarding vehicle administration queries
• Liaise with manufacturers, logistics providers, and internal departments to coordinate vehicle deliveries
• Support the Sales team to ensure a smooth handover and delivery experience

Stock & Reporting
• Assist with vehicle stock management and reporting
• Monitor vehicle arrivals and delivery schedules
• Produce reports as required by management

Skills & Experience
Essential

• Previous experience in a Sales Administration role, ideally within the motor trade
• High level of attention to detail and accuracy
• Strong organisational and time-management skills
• Confident IT skills, including Microsoft Office
• Excellent communication skills, both written and verbal
• Ability to work under pressure and meet deadlines

Desirable

• Experience within a franchised dealership environment
• Knowledge of Mercedes-Benz systems and processes
• Understanding of FCA regulations and vehicle finance administration

Personal Attributes

• Professional and customer-focused approach
• Reliable, proactive, and well-organised
• Team player with a positive attitude
• Able to handle confidential information with discretion

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.