Service Reception Manager

Sytner Jaguar Land Rover Bristol are looking to recruit a Service Reception Manager, to support our retailer in delivering an exceptional customer experience to our Aftersales customers. This is an ideal opportunity for someone looking to take the next step in their career within the automotive industry.

As a Service Reception Manager you will be responsible for the management of our Service Advisor colleagues, conducting 1-2-1 reviews, coaching them and ensuring a daily focus on key objectives of the department.

About You

This position would suit someone already in an Assistant Service Manager position or a very proactive and enthusiastic Senior Service Advisor looking for their next career step. The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach their team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of customers. You will need to be a leader of people and an ambassador for the brand and dealer group. This role requires someone who is very process focused, with the ability to implement and manage daily processes, with the ability to ensure that the processes meet the needs of the team and the wider aftersales departments.

You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; placing the customer at the heart of everything you do in this rapidly growing department. Your communication skills will be outstanding as you and your team are the bridge between the customer and the service department. You will also need a proven track record in customer experience/satisfaction measures. Candidates will also need demonstrate a stable career path, a "can do" attitude and be willing to work shoulder to shoulder with their team.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.